Template:FAQ/Questions/when a credit card

What can be done when a credit card is rejected?
The first issue for a successful credit card transaction is providing the correct billing address during the Gumstix checkout process. The &quot;billing address&quot; entered MUST be the same address as the monthly statement of that credit card.

At the &quot;payment information&quot; page of the checkout process

MAKE SURE that the &quot;billing address&quot; shown there is the same address to which the credit card company sends the monthly credit card statement. If the address does not match the one on the customer credit card bill, then CHANGE ADDRESS and select the right address from the customer address list. If the right billing address does not appear on the customer address list, then click MY ACCOUNT and make the new entry.

Reviewing the monthly statement for the credit card that is planned to be used ensures that the correct billing address is used.

The second issue for credit card approval is making sure that the credit card company continues to accept your credit card at gumstix.com. In several past instances, customers have called their credit card company to find that the credit card company has declined the transaction at gumstix.com for their own concerns about proper usage of the customer credit card. In each case, the customer has been able to confirm their intention to make a purchase at gumstix.com and the credit card company has removed their purchase block at gumstix.com for that customer.